Customer Care


ORDERS

Orders are processed promptly within 1-3 business days of your order. We try to ship orders out the next business day after your order is placed whenever possible. If we have any concerns or questions about your order, you will be notified immediately by the email you provided at checkout. Please contact us if you need to rush an order and we can see if we are able to accommodate the request. 


SHIPPING

All orders are shipped via USPS priority mail from Fullerton, California, which generally takes 3 - 5 business days. Books only can be shipped Media Mail for cheaper shipping and take 2-9 business days. If ordering the book along with other items please select USPS priority at checkout not Media Mail. We'll do our best to meet these shipping estimates, but cannot guarantee them. Please contact us if you need to rush an order or upgrade to a shipping option you don't see listed.

We do not currently offer international shipping.


PAYMENTS

Nordic Fox Design Co. accepts all major credit cards.


RETURNS

All sales are final. If however, your item was damaged during shipping, we will happily exchange the item. If this is the case, please email us at nordicfoxshop@outlook.com with photos of the damaged item. Nordic Fox Design Co. is not responsible for lost or stolen packages once the tracking number states it has been delivered. If your tracking number says "delivered" but you think your package has been lost or stolen please contact your local post office or file a claim at www.usps.com


PRIVACY

We respect and protect the privacy of our customers. Your information is used only to fulfill your order and will not be distributed to third parties.