Customer Care


ORDERS

Orders are processed promptly within 1-3 business days of your order. We try to ship orders out the next business day after your order is placed whenever possible. If we have any concerns or questions about your order, you will be notified immediately by the email you provided at checkout. Please contact us if you need to rush an order and we can see if we are able to accommodate the request. 


SHIPPING

All orders are shipped via USPS priority mail from Fullerton, California, which generally takes 3 - 5 business days. We'll do our best to meet these shipping estimates, but cannot guarantee them. Please contact us if you need to rush an order or upgrade to a shipping option you don't see listed.

We do not currently offer international shipping.


PAYMENTS

Nordic Fox Design Co. accepts all major credit cards.


RETURNS

All sales are final. If however, your item was damaged during shipping, we will happily exchange the item. If this is the case, please email us at nordicfoxshop@outlook.com with photos of the damaged item within 7 days of recieving it. Nordic Fox Design Co. is not responsible for lost or stolen packages once the tracking number states it has been delivered. If your tracking number says "delivered" but you think your package has been lost or stolen please contact your local post office or file a claim at www.usps.com


PRIVACY

We respect and protect the privacy of our customers. We collect information from you when you place an order, interact on our social media, send communication such as e-mail, or participate in other site features. When ordering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information that will be used to process the order only. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is never used for marketing purposes.

We may use the information we collect from when you place an order, interact on our social media, send communication such as e-mail, or participate in other site features to personalize your site experience and to allow us to deliver the content and product offerings in which you are most interested. 

Our website operates using Secure Sockets Layer, or SSL, a technology that secures the connection between your browser and our website. To verify that SSL is protecting the page, look for a URL beginning with https://, instead of http://, and a green, closed padlock icon. This allows you to navigate the website and submit information through a secure connection.

We will post any changes to our policy, If we decide to change our privacy policy, on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 15, 2018.